Risk, Limitations and Assumptions

Risks, Limitations & Assumptions

The integration can handle Critical/Recovery failure notifications for the following two cases when the user enables "integration Failure Notifications" in the configuration:
- Connectivity Exception
- Authentication Exception
The integration will not send duplicate or repeat failure alert notifications until the existing critical alert is recovered.
Metrics are used to monitor resources and generate alerts when threshold values are breached.
The integration cannot control monitoring pause or resume actions based on the above alerts.
This integration supports only Classic GW and does not support Cluster GW.
Component-level thresholds can be configured at the resource level.
If an Enterprise Manager is discovered from the Veeam Service Provider Console, configuration or installation with the Enterprise Manager IP cannot be added to the same client.

Ensure all the prerequisites mentioned in Prerequisites are met.
When Veeam integration fails to Discover/Monitor, perform the following troubleshooting steps:
- Verify if any alerts are generated on Veeam Enterprise Manager, Veeam ServiceProvider Console, or gateway and check for any error logs in vprobe.
- To rule out API accessibility or specific failures like end device connectivity or authentication, check the reachability of end device from gateway using the following commands.
  - try ping with IP Address provided in configuration ping <IP Address>.
  - try telnet using telnet <IP Address> <port>
If still need assistance, reach out to Support Team to check API accessibility.
If there is no connectivity or authentication issues, reach out to Support Team for further assistance.