Risks, Limitations & Assumptions

  • The integration can manage critical/recovery failure alerts for the following two scenarios when the user activates App Failure Notifications in the settings:

    • Connectivity Exception (ConnectTimeoutException, HttpHostConnectException, UnknownHostException)
    • Authentication Exception(UnauthorizedException)

  • Citrix OnPrem VDI will send any duplicate/repeat failure alert notification for every 6 hours.

  • Latest snapshot metric is available from Gateway version 14.0.0.

  • Citrix OnPrem VDI cannot control monitoring pause/resume actions based on above alerts.

  • Metrics can be used to monitor Citrix resources and can generate alerts based on the threshold values.

  • We are not providing these following requested metrics as we are not getting any response in the API’s:

        DesktopConditions_ICALatency,ICASessionLatency,DatabaseConnected,DesktopsAvailable, DesktopsAvailablePercent, BrokerServiceStatus, PercentProcessorTime, PhysicalDiskCurrentQueueLength, PhysicalDiskTotalDiskBytesPerSec, DesktopsNeverRegistered, DesktopsNeverRegisteredPercent.

  • Citrix OnPrem VDI is not compatible with Cluster Gateway.

  • Support for Macro replacement for threshold breach alerts (i.e, customisation for threshold breach alert’s subject, description).

  • The Template Applied Time will only be displayed if the collector profile (Classic and NextGen Gateway) is version 18.1.0 or higher.

  • Citrix OnPrem VDI supports both Classic Gateway and NextGen Gateway.